Refund policy

 

Updated: 2025-02-18

CLICK HERE TO START A RETURN

If your item has been drop-shipped directly from the vendor, please click here for more information on vendor-specific returns. Your item is drop-shipped from the vendor if it says "This product ships directly from the vendor" under the "Buy It Now" button on the product page. If your item is being shipped from the Magnoliass warehouse, please scroll down for more information.

STANDARD RETURNS

First, we want you to know that your satisfaction is what matters most to us.

Our standard return policy covers returns of most products in new or "like-new" condition up to 30 days after delivery.

If you've decided you don't like what you ordered after having it in your home for a couple of weeks, no problem. In order to return your item, click here to open our returns portal. Simply follow the steps on the screen to print your return shipping label, then drop off your package at an eligible location. You will receive a full refund for your item(s). In the event that you have thrown away your original packaging, please note that we are unable to provide additional return packaging.

DEFECTIVE OR DAMAGED ITEMS

If we have made a mistake, we'll take care of it. If you received a defective or damaged product, please let us know as soon as possible so we can replace it for you.

In order to return your item, click here to open our returns portal. Simply follow the steps on the screen and you'll have everything you need!

EXCHANGES

Exchanges can only be made for different options of the same product at the same price point, e.g. apparel in a different size or color.

In order to process an exchange, click here to open our returns portal. Simply follow the instructions on the screen to return your item and order a different size, color, etc. For all other exchanges, simply return your item at magnoliass.shop/apps/returns for a refund or gift card and place a new order for the item you'd like in exchange. 

FURNITURE

Furniture purchases are not eligible for preference-based returns. If you receive a damaged or defective item, please email [email protected] within 30 days of delivery, and our Guest Services Team will help you process a return. For faster resolution, please include pictures of the damage or defect, the order number and the product name.

Most returns will process in approximately 1-2 weeks. Additional delays may occur due to weather conditions or transit times. Once processed, a refund will be issued back to the original payment method and will appear on your bank statement in 5-7 business days. 

Replacement parts may be available for select items. For item maintenance and fabric care, please visit the Details section on the product page. For more information, please contact our Guest Services Team at [email protected]

We do not offer fabric swatches. If you would like to see our Magnoliass Home furniture in person before you purchase, please visit Magnoliass Home located in Waco, Texas. 

KITCHENWARE

Dropship Kitchenware purchases are not eligible for preference-based returns. If you receive a damaged or defective item, please email [email protected] within 3 business days of delivery and our Guest Services Team will help process a replacement. For faster resolution, please include pictures of the damage or defect, the order number, and the item name. 

LIGHTING

Lighting purchases are not eligible for preference-based returns. If you receive a damaged or defective item, please email [email protected] within 30 days of delivery, and our Guest Services Team will help process a replacement. For faster resolution, please include pictures of the damage or defect, the order number and the item name.

FRAMED ART

Framed art purchases are not eligible for preference-based returns. If you receive a damaged or defective item, please email [email protected] within 48 hours of delivery, and our Guest Services Team will help process a replacement. For faster resolution, please include pictures of the damage or defect, the order number, and the item name. 

PAINT

Magnoliass Paint items are made to order and therefore not eligible for preference-based returns. We suggest purchasing a same in order to determine whether a paint product is right for your space. If you receive a damaged or defective item, please email [email protected] within 30 days delivery, and our Guest Service Team will help process a replacement. For faster resolution, please include pictures of the damage or defect, the order number and the item name.

RUGS

Magnoliass Home by Joanna Gaines x Loloi rugs should be returned within 30 days of delivery for a refund or replacement. Rug orders are processed within 1-2 business days. Once your rug has been processed, it is not eligible for cancellation but can be returned for a refund or replacement. Pillows are not eligible for return. 

To return a rug, please contact our Guest Services Team with your order number and reason for return. If your item is damaged or defective, please email [email protected] and include pictures of the damage or defect. Once our Guest Services Team has all return information, they will quickly help you return your rug for a refund or a replacement.

STEELE CANVAS

Because these items are made-to-order, they’re non-returnable and non-refundable. If your Steele Canvas order is damaged or defective upon arrival, please contact [email protected] so we can work with the vendor to issue a replacement.

LIVE PLANTS - HEIRLOOM ROSES

Roses are not eligible for preference-based returns. We're happy to support you throughout this planting season. Your satisfaction is what matters most to us, so should you have additional concerns about your rose, please reach out to [email protected] and our Guest Services team will be happy to help you.

WALLPAPER

Our return policy covers wallpaper returns up to 30 days after delivery. If you receive a damaged or defective item, please email [email protected] and our Guest Services Team will help process a replacement. For faster resolution, please include pictures of the damage or defect, the order number, and the item name. Preference-based returns are only accepted if the wallpaper is unopened. Cut or opened rolls will not be accepted.

RAIN BOOTS

Our rain boots are not eligible for preference-based returns. If you receive a damaged or defective item, please email [email protected] at delivery and our Guest Services Team will help process a replacement. For faster resolution, please include pictures of the damage or defect, the packaging the boots arrived in, the order number and the item name. 

EVENTS

Event tickets are non-returnable and non-refundable.